IT’S IMPORTANT TO US THAT YOU'RE COMPLETELY SATISFIED WITH YOUR
We accept returns for up to 30 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached. Sorry, but we cannot take back personal items such as underwear, make-up and body jewelry.
When returning footwear, shoes must be placed inside of the manufacturer’s shoebox, then inside of a separate shipping box. Do not write on the manufacturer’s shoebox, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoebox are undamaged and unworn.
To send an item back to us please enclose the Empireuptownny.com invoice which arrived with your package. Return shipping costs are paid by the buyer/purchaser. Please ship using USPS standard or Priority shipping, which ever is the least expensive for you. Refunds will be applied 24-72 hours after return shipments are received and processed. Please send A Return Request email to:
Once we receive your return request, please allow 1-3 business days for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.